Account Customer Support @ Reed-Lane
myHR Partner, Inc. Wayne, NJ
myHR Partner, Inc. Wayne, NJ
1 day ago
See who myHR Partner, Inc. has hired for this role
myHR Partner, Inc. Wayne, NJ
1 day ago
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Melissa Allen
Melissa Allen
Human Resources professional 20+ years experience
Hiring: Customer Support Specialist @ Reed-Lane
If you are process-oriented with a passion for communicating with customers and internal departments alike we want to talk to you about our Account/Customer Support Specialist role!
At Reed-Lane, we are dedicated to excellence in pharmaceutical packaging.Located in Wayne, NJ, our team works collaboratively to deliver high-quality packaging solutions to our valued customers. Our office staff is onsite 100% of the time to collaborate with and support the packaging plant and their day-to-day efforts.
Whatyou’lldo
As theAccount/Customer Support Specialist, you will play a pivotal role in managingcustomerrelationships, helping to develop packaging records for the packaging site to deliver finished goods to the customer.Yourdaywill include:
- Gatherorderinformation from salestounderstand customer requirements
- Be the point person for customers communicatingdirectlyto understandtheir product, artwork, packaging components,etc.
- Create processes for each customer, document, and coordinatewithinternal teams to achieve customer results
- Partner closelywith purchasing, shipping, warehouse, engineering, etc.
- Ensuringtimelydelivery oforderswithin budgetwhilemeeting quality standards
- Communicateeffectively with customers to address inquiries related to product specifications and order status
What you need to thrive in this role
- 2+ years of experience in a customer service/account managementrole within an office environment
- Proficiencyin Microsoft 365 applications, including spreadsheets, presentations, and email
- Process-driven with excellent problem-solving skills
- Outstanding ability to communicate and work effectively with customers and internal departments
- Detail-oriented,critical thinker,curious-minded,andeffective timemanagement
- Degree, preferred but notrequired
Aboutus
Headquartered in Wayne, NJ, Reed-Lane is a pharmaceutical contract packagerwhohas been providing innovative packaging solutions to pharmaceutical companies since 1959. Wearen’tmaking the pharmaceuticals but rather supporting our partners with their packaging needs.
Asa privately held company, Reed-Lane serves the complex, ever-changing needsof its customers with great speed and agility. Our team-focused culture begins at the top and isevidentthroughout the company.The teamworkand open communication allow us to exceed both regulatory requirements and our customers’high expectationsof quality, timeliness,and professionalism.Reed-Lane’s team focus has resulted in many of our employees staying with Reed-Lane much longer than the industry average.Ifyou’dlike to learn more, visit our website:https://reedlane.com/
What we offer you
We care about our employee's well-being:
- Medicaland dental insurance
- Company-paid life insurance
- Company-paid long-term disability insurance
- Paid time off
- Holidays
- 401kwith companymatch
- Discretionary company-wide bonuses as profitability allows
I’minterested, how do I get started?
Apply to:https://app.jobvite.com/j?cj=og6cufwM&s=myHRpartner
Is this the job for you? If not, feel free to share this link with someone who might be interested.
Our hiring management partner ismyHRPartner.myHRPartner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization.
Thank you for consideringusas a potential employer!
AtReed-Lane,we continually celebrate the diverse community different individuals cultivate. As an equal-opportunity employer, we stay true tothatby ensuring that our place can be anyone’s place.
-
Seniority level
Entry level -
Employment type
Full-time -
Industries
Human Resources Services
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